FAQS

  1. How Often?
    Most residential clients opt to have their home cleaned every 2 weeks.  However this decision is unique to everyone depending on their foot traffic, life situation and budget.
  2. Do You Provide Cleaners?
    We do provide any and all of the cleaning supplies which we bring to each cleaning. We understand that some customers prefer to supply their own products. We will review all cleaner requirements with each client.Let us make a healthy environment for you!
  3. What Cleaning Supplies Do You Use?
    2 Moms & A Mop is proud to use all natural cleaning products because we believe that cleaning can be done without toxic chemicals that can endanger the health of our clients. We are skilled at cleaning in hard water areas and removing the buildup.  The base of our cleaning products is Citric Acid and Tea Tree Oil, which is an anti-fungal and disinfectantIn our current Covid environment we have added disinfecting to our cleaning routine.  We are disinfecting with Isopropyl Alcohol.  Isopropyl Alcohol has a virus kill time of less than 5 minutes.  It is easy to use, does not damage surfaces and is a healthy alternative to bleach.
  4. Do You Offer Disinfecting Services?
    In our current Covid environment we have added disinfecting to our cleaning routine.  We are disinfecting with Isopropyl Alcohol.  Isopropyl Alcohol has a virus kill time of less than 5 minutes.  It is easy to use, does not damage surfaces and is a healthy alternative to bleach.For larger commercial jobs, we offer deep disinfecting and fogging services as well
  5. Do You Change Sheets & Make Beds?
    Normally the answer is a big YES on changing sheets and making beds.  Please make sure to have any extra set of sheets set out for crews.However, during these uncertain times with Covid concerns we have ceased changing sheets for the next few months as a safety measure.  We hope to be back to offering this service in the next few months.
  6. Can 2 Moms & A Mop Guarantee Customer Satisfaction?
    2 Moms & A Mop will follow up after the cleaning to ensure that our customer is satisfied. If for any reason the customer is not satisfied with the work, we will come back out the next day to reclean the area of concern with no questions asked. We will continually follow up with the customer to guarantee satisfaction after each cleaning.
  7. Are You Bonded & Insured:
    With 2 Moms & A Mop you are protected. Our employees are background checked, insured and bonded. They are required to wear a uniform so they can be identified as our staff. They are thoroughly trained by 2 Moms & A Mop before ever entering your home or business.
  8. Will I Have The Same Cleaning Crew To Every Cleaning?
    The same crew of two will clean your home each and every time. In the event of illness or vacation, at least one of the regular crew members will be there with the alternate employee.
  9. Do I Need To Be Home When The Cleaning Crew Arrives?
    The customer decides whether they feel they need to be home. We do not require you to be home, but rest assured, we will take great care of your home and secure the home before we leave.
  10. How Do We Handle Pets?
    Believe it or not, your pet is often the best part of our crews day.  They will likely know your home by your pets name!  We do not let the pets outside or give them food and water unless requested by you.  Please let us know if you think our presense in your home will cause any stress on your pet and we can figure out a solution to make everyone happy (including your pet) .
  11. What If Something Is Broken Or Damaged During The Cleaning?
    We treat each home and office with great care, but accidents do sometimes happen. If we damage or break anything while cleaning, we will repair or replace the item at no charge to the customer.
  12. How Do I Pay For The Cleaning?
    For residential clients, payment is due at the time of service. We offer a variety of payment methods including check, Visa/MasterCard/Discover and Paypal.
  13. Is Tipping Allowed?
    While tips are never expected, tips are appreciated.  The tip amount varies by client.  Thank you for those who choose this additional show of gratitude to our staff.
  14. What If I Forgot My Next Appointment Date?
    We offer a variety of notification methods via email, phone and text.  You can also choose to have the notification go to more than one person and choose from several notification times include 1 day, 3 days and 1 week before the scheduled appointment.Also please feel free to reach out to us via text, email and phone and we can assist you.  Our office number is (248) 714-5742.
  15. Hosting An Event; Rrequest An Additional Cleaning
    Our goal is to be flexible and sensitive to your schedule needs.  If you need to move or add an additional cleaning, just let us know.
  16. What Are My Responsibilities Prior To Tthe Cleaning?
    Our crews are sent with a comprehensive profile of their scope of work.  If you needs change, please notify our office we can update your profile.  Please make sure our points of entry and accessible and the thermostat has been adjusted to a reasonable temperature for our crews.
  17. What Is Your Cancellation Policy?
    To allow for proper planning in our schedule for both our clients and employees, we kindly request a minimum 48 hour notice on all appointment reschedules and/or cancellations.  We understand life isn’t perfect and the unexpected happens.  All appointments  cancelled or reschedules with less than  full business days’ notice will be charged our minimum fee of $100.  Any appointment canceled the day of the scheduled appointment will be charged the full amount of the cleaning.